Privacy Policy

Effective from: 27/03/2025
At MIYAX ("MIYAX", "we", or "us"), we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you access our website or utilize our services. By visiting our website or engaging with our services, you consent to the collection and use of your information as described in this policy.
  • INFORMATION WE COLLECT
    • 1.1
      Personal Information

      We collect personal information necessary for providing our space memorial services, including but not limited to:

      • Name and contact details (email, phone number, address)

      • Billing and payment information

      • Information about the deceased (for memorial services)

      • Any other information you provide concerning our services

    • 1.2
      Website Usage Data

      We may collect non-personal information about your interactions with our website through cookies and similar technologies, including:

      • IP address

      • Browser type and version

      • Device information

      • Page visited and time spent on the website

      • Referring website URLs

  • HOW WE USE YOUR INFORMATION
    • 2.1
      We use your personal information to:
      • Provide, manage, and improve our services

      • Process payments securely

      • Communicate with you about your order and our services

      • Create personalized memorial items

      • Comply with legal and regulatory obligations

      • Enhance website functionality and user experience

      • Conduct data analysis and research for service improvements

  • DATA PROTECTION
    • 3.1
      Security Measures

      We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

    • 3.2
      Data Retention

      We retain customer data for seven (7) years after the completion of services for record-keeping and legal compliance purposes. After this period, data is securely deleted or anonymized.

  • SHARING OF INFORMATION
      • 4.1
        Third-Party Service Providers

        We may share your information with third-party service providers who assist us in delivering our services, including:

        • Payment processors

        • Shipping

        • Cloud storage and IT support services

        • Marketing and customer support platforms

    • 4.2
      Legal Requirements

      We may disclose your information if required by law or in response to valid legal requests by public authorities.

    • 4.3
      Business Transfers

      If MIYAX undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will ensure appropriate safeguards are in place.

  • YOUR RIGHTS

    You have the right to:

      • Access the personal information we hold about you

      • Request correction of inaccurate information

      • Request deletion of your information, subject to retention requirements

      • Object to the processing of your data

      • Withdraw consent at any time where applicable

      • Request data portability to receive a copy of your information in a structured, machine-readable format

    To exercise these rights, contact us at support@miyax.org.

  • COOKIES AND SIMILAR TECHNOLOGIES

    Our website may use cookies and similar technologies to enhance user experience and collect usage data. You can manage your cookie preferences through your browser settings. Some essential cookies are necessary for website functionality and cannot be disabled.

  • INTERNATIONAL DATA TRANSFERS

    As MIYAX operates globally, your information may be processed and stored in different jurisdictions. We ensure that such transfers comply with applicable data protection laws.

  • CHILDREN'S PRIVACY

    Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such data collection, we will take steps to delete the information.

  • CHANGES TO THIS PRIVACY POLICY

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". We encourage you to review this policy periodically.

  • CONTACT US

    If you have any questions about this Privacy Policy or your personal information, please contact us:

    Registered Office: 14 Robinson Road #08-01A Far East Finance Singapore, 048545

    Email: support@miyax.org

    Website: www.miyax.org